QUALITY STATEMENT
Quality
Statement
Your product, designed and built by John Deere, is more
than just a purchase, it’s an investment in quality. That
quality goes beyond our equipment to your dealer’s parts
and service support.
That’s why John Deere has initiated a process to handle
your questions or problems, should they arise. If you have
questions or problems with your new product, please follow
the steps below.
To locate your nearest authorized servicing dealer, please
call the toll free number listed in your Tractor Operator’s
Manual.
Step 1
Refer to your operator’s manual
A. It has many illustrations and detailed information on the C. It gives ordering information for parts catalogs, service
safe and proper operation of your equipment.
and technical manuals.
B. It gives troubleshooting procedures, and specification
information.
D. If your questions are not answered in the operator’s
manual, then go to Step 2.
Step 2
Contact your dealer
A. Your authorized servicing dealer has the responsibility,
C. If the parts and service people are unable to resolve your
authority, and ability to answer questions, resolve problems, problem, see the dealership manager or owner.
and fulfill your parts and service needs.
B. First, discuss your questions or problems with your
dealer’s trained parts and service staff.
D. If your questions or problems are not resolved by the
dealer, then go to Step 3.
Step 3
Call the Customer Communications Center
A. Your authorized servicing dealer is the most efficient source in addressing any concern, but if you are not able to
resolve your problem after checking your operator’s manual and contacting your dealer, call the Customer
Communications Center.
B. For prompt, effective service, please have the following ready before you call:
•
•
•
The name of the dealer with whom you’ve been working. • Your 13-digit serial number which you recorded on the
inside front cover of this manual.
Your equipment model number.
•
identification number.
If the problem is with an attachment, your attachment
Number of hours on machine (if applicable).
C. Then refer to your Tractor Operator’s Manual to locate the Customer Communications Center toll free number and call
our advisor who will work with your dealer to investigate your concern.
Quality Statement - 31
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| Categories | John Deere Snow Blower Manuals, Snow Blower Manuals |
|---|---|
| Tags | John Deere OMGX10742 J9 |
| Download File |
|
| Document Type | Owner's Manual |
| Language | English |
| Product Brand | John Deere, Snow Blower |
| Document File Type | |
| Publisher | deere.com |
| Wikipedia's Page | John Deere |
| Copyright | Attribution Non-commercial |
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